Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Because we mainly sell coffee, we will not process returns. If there is an issue, we may send you a replacement batch or issue a refund.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Single use items (i.e. individual coffee pouches, K-Cups)

To complete your refund, we require a receipt number or proof of purchase with pictures. This is to verify the issue just as much as it is to prevent future issues with other orders if it’s a packing problem.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Coffee bags that are more than a quarter consumed
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return request is received and processed, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If needed, we will ask for additional details.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us atsales@coffeine.co .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@coffeine.co and we will process replacements on a case-by-case basis.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns and replacements

With exception of unique packing issues, we will not require you to return us the items.

If asked to ship us the problem item(s), we will provide you a printable pre-paid label.

Depending on where you live, the time it may take for your replacement product to reach you will vary.

Further questions?

Contact us at sales@coffeine.co for questions related to refunds and returns.